Getting started

From zero to a working operator in about ten minutes.

Mindy needs three things connected: your account, your WordPress site, and a place to talk to her. This walkthrough takes you from sign-up to a paired site and a live operator chat — in order, with no detours.

The five steps

  1. Create your account

    Sign up and you land in the operator console. Each connected site is its own workspace, so everything you do next is scoped to one site at a time.

  2. Connect a site to get a Connection Key

    In the console, add a site. Mindy issues a one-time Connection Key— a short-lived secret that pairs a specific WordPress install to this site's knowledge base. Keep the tab open; you'll paste this into the plugin in a moment.

  3. Install the mindy-sync plugin

    On your WordPress site, install and activate mindy-sync. It's a standard plugin — no build step, no external dependencies, nothing enqueued on your front end. Once active, you'll find it under Settings → Mindy.

  4. Pair the plugin with your Connection Key

    Paste the Connection Key into Settings → Mindy and save. The plugin exchanges it for its own signing secret and registers itself; from now on every payload it sends is HMAC-signed with that secret (X-Mindy-Signature). When pairing succeeds, trigger a first full resync so Mindy ingests your existing published content.

  5. Meet Mindy in Slack and the operator chat

    Connect Slack (one Mindy app for your workspace), scope her to the channels you want, and say hello — or open the operator chat in the console. Either way Mindy now answers from your own content, your way.

What to check after pairing

Confirm the sync is flowing

Open Settings → Mindy on your site and watch the events log. After a full resync you should see rows move through queued → in-flight → sent. Edit a post and a new event should appear within a minute. If anything looks off, the plugin reference covers the log states, resync, and secret rotation.

Where to go next

NextThe WordPress plugin